Support
Talk to a real person.
FrugalLove is run by a small, hands-on team. Every message is read by a human, and we aim to reply within two business days.
Email us
Please email from the address on your membership where possible — it helps us verify your account without asking for extra personal details.
Membership and billing
Questions about your plan, a payment, an invoice or cancelling — email us and include the date of the charge. Members with an active plan can also manage their card, invoices and cancellation directly from their account page once signed in. See our Refund & Cancellation Policy.
Safety, conduct and reporting a member
If someone has made you uncomfortable, asked you for money, or broken our community rules, tell us straight away and mark your email SAFETY. Safety reports jump the queue. You can also report any post or message from inside the app. Our conduct standards are set out in the Membership Terms & Community Rules.
Privacy and your data
To request a copy of your data or ask us to delete your account, email us from your registered address. See Security & Privacy for how we store and protect your information.
Press, partnerships and advisors
Working in relationships, financial counselling or debt recovery and want to contribute to the community? We'd genuinely like to hear from you — same address, subject line “Partnership”.
FrugalLove is operated by an Australian-registered business. Support is provided by email; we do not operate a phone line, which keeps costs — and your membership fee — low.