Refund & Cancellation Policy

All FrugalLove membership fees — lifetime, annual, quarterly and monthly — are non-refundable. This is disclosed on the pricing page before checkout, again in the Membership Terms you are shown prior to purchase, and here.

FrugalLove is an early-stage community. Your fee funds the building of the platform, moderation, and identity verification. If the project does not reach viability, fees paid are not returned. Please only join if you accept that.

Access is granted immediately after a successful payment. There is no waiting period and no delivery step — your membership is active on your account the moment Stripe confirms the payment.

• Monthly (USD $24/mo): Cancel any time. Access continues to the end of the current billing month, then stops. No further charges.
• Annual (USD $180/yr): A 12-month commitment. If you cancel, access continues to your 12-month anniversary and you remain liable for the full annual amount for that term. It will not auto-renew after cancellation.
• Quarterly: Cancel at the end of any 3-month cycle. Access continues to the end of the paid cycle.
• Lifetime — Founders (USD $249): A one-time payment. There is nothing to cancel and you are never billed again.

Sign in and open your Account & Billing page, then choose Manage billing. That opens the secure Stripe billing portal where you can update your payment method, cancel a recurring plan, and download every invoice and receipt. Cancellation takes effect immediately in the portal — no email or phone call required.

If you can't reach the portal, email support@frugallove.com and we will cancel it for you.

Payments are processed by Stripe; FrugalLove never stores your card details. If a recurring charge fails, Stripe automatically retries it over the following days (Smart Retries) and emails you. If it still fails, your membership access is paused until the balance is settled. Your data is kept and access resumes once payment succeeds.

A gift membership is purchased by you and redeemed by the recipient using a unique code we email them. Gifts are non-refundable once purchased, the same as any other membership.

If the recipient hasn't redeemed it yet, the gift can be reassigned to a different email address by either the buyer or the recipient from the redemption page. Once a gift is redeemed, the membership belongs to the person who redeemed it and can no longer be transferred.

Members removed for violating the community rules — harassment, solicitation, requesting money from other members, adult content, or misrepresenting their identity or relationship status — are not refunded. The prohibited conduct list is in our Membership Terms.

If you see a charge you don't recognise, email support@frugallove.com before raising a chargeback and we will investigate and respond promptly. Charges appear on your statement under our FrugalLove descriptor.

Nothing in this policy limits rights you have under consumer law in your country that cannot be excluded by agreement.